Systems Administrator I
Description
Company Overview:
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.TM
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
Position Overview:
As a Systems Administrator I, you will be responsible for the reliability and security of our end‑user computing environment across Windows, macOS, mobile devices, warehouse handhelds, and supporting endpoint systems. You’ll leverage our Endpoint Management platforms (Intune and Jamf), enforce policy and configuration standards, support patching and software deployments, and keep our device ecosystem stable and well-documented.
You’ll work closely with Security, Helpdesk, Identity, and Infrastructure teams to strengthen our endpoint posture and streamline operations. This role demands sharp troubleshooting, clear communication, and a drive to simplify and scale how we manage devices.
Beyond endpoint management, you’ll also have opportunities to work with our collaboration stack—supporting and improving Teams, Amazon Connect, and contributing to AWS systems administration where skills and interest align.
What you’ll do as the Systems Administrator I:
The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.
Unified Endpoint Management
- Administer and support Intune and Jamf across Windows, macOS, mobile devices, and warehouse handhelds.
- Maintain and improve device policies, compliance rules, and configuration standards.
- Oversee enrollment, health, lifecycle settings, and deployment readiness for all endpoints.
Patching & Software Deployment
- Lead OS and application patch cycles for Windows and macOS.
- Package and deploy software through Intune and Jamf with a focus on stability and simplicity.
- Act quickly on security‑driven updates and vulnerability remediation.
Automation & Troubleshooting
- Use PowerShell and Bash to automate tasks, streamline configurations, and resolve complex issues.
- Maintain organized script libraries and look for opportunities to reduce manual workload.
- Serve as an escalation point for advanced endpoint and configuration problems.
Platform & Collaboration Support
- Support and enhance our collaboration stack—Microsoft Teams and Amazon Connect—including policy/config updates, integrations, and troubleshooting.
- Contribute to AWS administration (e.g., EC2, IAM, S3, monitoring), assist with environment hygiene and automation, and help align endpoint needs with cloud services.
- Partner with Infrastructure and App teams on integrations between endpoints, Teams, Amazon Connect, and AWS to improve reliability and user experience.
Documentation & Operational Excellence
- Produce clear runbooks, KB articles, and operational documentation.
- Use ServiceNow and Azure DevOps to manage work, track tasks, and keep backlog items moving.
- Partner across Security, Helpdesk, Identity, and Infrastructure to improve processes and strengthen endpoint security.
- Execute on all other duties as assigned.
What you will bring to the team:
- Experience managing Windows and macOS endpoints using modern Endpoint Management platforms such as Intune and Jamf.
- Strong troubleshooting skills across device, application, and configuration issues, with the ability to dig into root causes and drive clear resolutions.
- Working knowledge of PowerShell and Bash, with the ability to read, modify, or write scripts to automate tasks and streamline operations.
- Solid understanding of device security fundamentals, including compliance policies, configuration baselines, identity‑centric access, and modern management principles.
- Familiarity with Microsoft 365 administration, especially Teams policies, device impacts, and user/service troubleshooting.
- Clear, confident communication skills, with the ability to collaborate effectively across teams.
- Strong organizational habits—you document what you build, keep work structured in work management systems, and drive tasks to completion.
- A process‑improvement mindset, always looking for ways to simplify, standardize, and reduce operational load.
Nice to Have
- Experience with AWS services (e.g., EC2, IAM, S3, networking, monitoring).
- Exposure to Amazon Connect administration or contact‑center operations.
- Industry certifications (Jamf 100/200; MD‑102; AZ/SC series; AWS Cloud Practitioner).
- Knowledge of Android/iOS device management nuances or warehouse device workflows.
Qualified candidates can expect a salary range up to $65,000
#LI-SS2
Zones offers a comprehensive Benefits package
While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own team. Our team members enjoy a variety of comprehensive benefits, including medical, dental and vision coverage, life insurance, disability insurance, voluntary accident, hospitalization and critical illness insurance options, a 401(k) plan with matching provision, and many more. Generally, Zones currently offers paid time off and personal sick leave in compliance to individual state requirements.
While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own team. Our team members enjoy a variety of comprehensive benefits, including medical, dental and vision coverage, life insurance, disability insurance, voluntary accident, hospitalization and critical illness insurance options, a 401(k) plan with matching provision, and many more. Generally, Zones currently offers paid time off and personal sick leave in compliance to individual state requirements.
At Zones, work is more than a job – it is an exciting career on a global team that is client centric, has a passion for technology, embraces change and lifelong learning in a collaborative culture. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.
Zones participates in E-Verify. E-Verify is a system that compares information from a team member’s Form I-9 to federal records to confirm their eligibility to work in the United States.